FAQS

How Can I Track My Order?

Once your order ships, we'll send you a confirmation email with a tracking link. You can click that link anytime to check where your package is while it's on the way.

Can I Make Changes to My Order?

We start processing orders right away to get them out quickly, so we can't change the details after checkout. It's worth double-checking everything—size, color, address, payment info—before you hit the place order button.

How Do I Return or Exchange an Item?

You can return items that are unworn, have tags still attached, and show no signs of use. Clearance items are not eligible for returns. We don't offer direct exchanges at this time; if you need a different size or color, you'll need to place a new order separately.

What Should I Do if an Item is Out of Stock?

Well-liked items usually come back within a few weeks. Drop your email on the product page and we'll let you know the moment it's available again.

I Entered the Wrong Shipping Address – Can It Be Changed?

Get in touch with us right away with the correct address. If your order hasn't left our facility yet, there's a good chance we can update the label. Once it's packed or handed to the carrier, though, the address is locked in and we can't redirect it.

What Should I Do if I Receive an Incorrect or Defective Item?

Mistakes happen, and we'll fix them. If something arrived wrong or damaged, email us at cs@shopdrobe.com within 30 days of delivery. Include your order number, the product name or code, clear photos of the item, and a brief description of what went wrong. We'll get back to you and sort it out.

I Forgot to Apply My Discount Code – Can I Still Use It?

Reach out as soon as you can with your order number and the code you meant to use. If the order hasn't been finalized or shipped, we'll do what we can to apply it for you.