FAQS

At SHOPDROBE, we aim to resolve common questions quickly — here’s what you need to know about your order.

To track your order

You’ll receive a confirmation email with a tracking link as soon as your order ships.

To update your shipping address or modify order details

Order changes aren’t possible after checkout — processing begins right away. Address corrections are only possible if your order hasn’t left our facility yet. Once packed or handed to the carrier, no updates or redirections can be made.

To request a return or handle an exchange

Returns require that items be:
  • unworn
  • tags still attached
  • no signs of use
Clearance items are not eligible for returns. We don’t offer direct exchanges — to get a different size or color, you’ll need to place a new order separately.

To stay informed about out-of-stock items

Drop your email on the product page to receive restock alerts.

To report an incorrect or defective item

Contact us within 30 days of delivery with:
  • your order number
  • the product name or code
  • clear photos of the item
  • a brief description of the issue
Send this information to cs@shopdrobe.com.

To apply a discount code retroactively

A discount code can only be applied if your order hasn’t been finalized or shipped. Still have questions? Reply to any order email or write to cs@shopdrobe.com — we respond within one business day.