RETURN POLICY

To cancel your order: You must request cancellation before shipment or production starts. Once the order ships or enters production, cancellation is no longer possible.

If SHOPDROBE approves your cancellation request during this pre-shipment/pre-production window, we issue a full refund to your original payment method.

To return an item: You have 14 days from the date you receive your order to start a return. The item must be unused, in original condition, and packed with all original materials. You must also provide proof of purchase — such as your order confirmation or receipt.

Do not send items directly to the manufacturer. Contact customer service first to get the correct return address and instructions.

To get your refund: After we receive and inspect your returned item, we approve the return and process the refund to your original payment method within 7 days.

We charge no more than one shipping fee for your return. No restocking fees apply to approved returns.

Funds may take additional time to appear in your account. That timing depends entirely on your payment provider or bank — SHOPDROBE does not control or influence it.

What if my refund is late? First, check your bank records. Then contact your credit card company. If it’s still missing, follow up with your bank. Only after completing these steps should you email SHOPDROBE for assistance.

Where do I send it? Email cs@shopdrobe.com before sending anything back. We’ll reply within 24 business hours with your personalized return address and step-by-step instructions.